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CastGlobe provides our Partners support and service you can depend on:
Our online CastGlobe Management System (CMS) is easy with our web-based tools for retail billing and reporting, as well as account management.
Our Network Control Center (NCC) is fully staffed to monitor both the CastGlobe video, voice and data network and operates 24 hours a day 7 days a week. The NCC Tier 2 and Tier 3 groups work in concert to resolve any customer or network issue that may arise.
Our NCC Tier 2 (Partner Support) Team is dedicated to handle all Partner service-related support issues including support for various video, voice, and IP endpoints approved by CastGlobe, troubleshoot registration and call flow issues, assist with features usage and implementation, troubleshoot video/call-quality and video call completion problems, and provide access to various CastGlobe systems.
Our NCC Tier 3 Team monitors both the CastGlobe video, voice and data network and is available 24 hours a day, 7 days a week. The NCC supports all network devices including routers, switches, and is responsible for circuit turn up and testing. This group works directly with carriers and other infrastructure providers as well as providing an escalation path for the Tier 2 Team. From providing online support to a full staff of Partner support services CastGlobe is committed to your satisfaction!
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